We are in the threshold of entering a new decade Twenty Twenties (2020s). This is the time to celebrate. At the same time we need to introspect what all we did in the last decade and what all are left to be done.
To me, the decade of 2010s in the Department of Posts will be remembered for IT induction in our operations. Ten (10) years back we were struggling to make LAN based software viz. Sanchay Post, Meghdoot etc. and internet based software like Speednet etc. functional in our Post Offices, Mail Offices, Account Offices. Today we have moved to a higher platform of computerization, where all the departmental offices (except few TNF locations) and all the Branch Post Offices in account with them have been brought under Central Server. This has helped us in giving the users of our services a better Customers’ Satisfaction. The Core Banking Solution (CBS), the Core Insurance Solution, the Core System Integrator (CSI), SIM based RICT devices in the Branch Post Offices, APP based solutions in IPPB and in mail delivery have changed the operations of the Department drastically. I don’t know of any other organization in the world where such a massive transformation took place in such a short spell of time. This wonder has been made possible by our 4,50,000 employees, through training and re-training them. I salute our employees who were instrumental in such a silent revolution.
December 20, 2019
Chief Postmaster General
West Bengal, Sikkim, Andaman & Nicobar Islands